As you know, Surface RT tablets were released the previous year and a majority of people was thrilled to try these colorful tabs. Microsoft could good sales in RT and they were introduced along with Windows 8. Since then a year has passed and Microsoft has introduced Windows 8.1 update, which is the latest support for Windows 8 users.
When the users of Surface RT tab tried to download the update, the Surface RT crashed with the installation of the update. The users even got the error message that said “Your PC needs to be repaired. The Boot Configuration Data file is missing some required information”. The Boot configuration data got corrupted and this crashed the Surface RT tab and made it useless.
Microsoft had never expected such a blow from the 8.1 update and hence they were cautious in giving a reply to the Surface RT users and they said that they were “Investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1”.
Thousands and thousands of people own surface RT tablets. It is in fact a humiliation for Microsoft that the tabs failed with the 8.1 update and have made the device non-functional for the moment. Angry customers have stated in Microsoft help forum that they want to return the device.
The Microsoft Help Forum had many customers providing suggestions for recovery and people are looking for more instructions from Microsoft as they consider the instructions from them more reliable. Hence, they are not ready to do any shortcuts for solving this problem from other sources. It is also found that a USB recovery drive is needed to recover the Windows Surface RT OS.
The instructions provided to customers had many commands that should to be executed from the command prompt of Windows RT. This command prompt is more similar to DOS and even the latest editions of Windows have the command prompt. Even though executing commands from the command prompt is unfamiliar to a majority of users, the 15 steps of instructions provided by Microsoft is clear and simple to follow.
Let us hope that Microsoft comes out with more rescue measures for Surface RT users instead of leaving them stranded. Also, one hopes Microsoft to fix and re-launch the Windows 8.1 update for RT at the earliest.